Meet and Assist

More convenience for you and your customers!

With more than 18 years of experience, Aero Service, a pioneer in services at the main airports in Brazil, presents the MEET&ASSIST service in GRU, to add even more value to our customers and partners.

Offer your customers a complete experience! Learn more: 

Assistance with boarding followed by MEET&ASSIST monitoring

The Aero Service attendant will welcome the passenger in the car, assisting them with the luggage to the airline´s check-in counter, in the boarding pass process and the dispatch of the luggage. Our MEET&ASSIST agent will receive the customers, monitor their entry into the restricted area, will take you to the VIP lounge and set a time to meet you again and proceed to the aircraft boarding gate.

Assistance with disembarking with MEET&ASSIST support

The MEET&ASSIST agent will wait for passengers at the exit of the aircraft, accompany them to passport control, get off, remove luggage from the carousel, accompany them to customs and at the end deliver the passenger and their belongings to the car.

Assistance with internal connection with MEET&ASSIST

If you are coming from a connecting flight, we will wait at the exit of the arrivals point, accompanying you throughout the internal journey until re-boarding at the point of the next aircraft.

Count on this and all the services that Aero Service has to offer, contact us!

W PREMIUM SERVICES
Terminal 3 – departure sidewalk

Contact: +55 (11) 91343 1634
Email: meetandassist@wpremiumlounge.com and reserva@wpremiumlounge.com  
Site: www.wpremiumlounge.com 

W Premium Services offers the most advanced Meet & Assist service. Meet & Assist is a premium service that provides personalized assistance to passengers from the moment they arrive at the airport until they board their flight. The specialized Meet & Assist team accompanies passengers at every stage of their journey, making it easier to navigate through the terminals, ensuring quick passage through lines, and providing a hassle-free experience.  

Contact us to know more about our services in detail.

W FAST PREMIUM
Contact: +55 (11) 91372-2659 
Email: info@wpremiumlounge.com
Site: www.wpremiumlounge.com 

To provide exceptional experiences to our customers, we introduce the W Fast Pass, the newest premium service from W Premium Group.
In addition to all the comfort of W Premium Lounges, the W Fast Pass offers privileged access to an exclusive security line at Terminal 1 of Guarulhos International Airport. Here, passengers can undergo inspection and security procedures quickly and efficiently.

Exclusive Benefits
Premium Security Experience: Our dedicated security passage ensures a fast and hassle-free process.
Queue-Free Access: Reach the lounge, shops, and restaurants in the boarding area without delays, avoiding the stress of conventional queues.

To start enjoying this exclusive service, please check if your bank is a partner of W Fast Pass.
The W Fast Pass is available daily from 6 a.m. to 10 p.m., providing a VIP experience from the beginning to the end of your journey. Discover a more elegant and tranquil way to travel with the W Fast Pass and elevate your next trip to new levels of comfort and convenience.

Departure by land: the service is made from the vehicle door, assisting the passengers during check-in and immigration procedures to the lounge. When it is the boarding time, our collaborators assist the passengers to the boarding gate. 

Departure by air (private aircraft): the service is made from the door of the private aircraft, at the VIP terminal, to the passengers terminal, the transfer being made with our vehicles. Once the passengers arrive at the common terminal, our collaborators assist the passengers during check-in and immigration procedures to the lounge. When it is the boarding time, our collaborators assist the passengers to the boarding gate. 

Arrival by land: the service is made from the door of the finger, assisting the passengers during immigration and luggage claim procedures, to the vehicle’s door. 

Arrival by air (private aircraft): the service is made from the door of the finger, assisting the passengers during immigration and luggage claim procedures, to the private aircraft’s door, which can be by common terminal or executive terminal (Gate GRU). 

Transit: the service is made from the door of the finger, assisting the passengers during immigration and luggage claim procedures (if needed), assisting the passengers to the boarding gate of the next flight.