Voltar

Contact

If you need more information, use our contact list and find the most appropriate service to meet your needs.

 ​
CAC - CUSTOMER SERVICE (PASSENGER TERMINALS)
  • Terminal 3 – First floor
  • +55 (11) 2445-2252
LOST AND FOUND
  • perdidoseachados@gru.com.br
  • Terminal 3 – First Level
  • +55 (11) 2445-3786
  • 6:30am - 22:30pm
    Attention
    Lost items will remain in the sector for a period of 60 days from the date of receipt.
VILLA GRU - CUSTOMER SERVICE
CAC - CARGO CUSTOMER SERVICE
  • Terminal de Cargas - Térreo
  • +55 (11) 2445-5000
  • 8am - 00pm
INFORMATION - GRU AIRPORT
  • +55 (11) 2445-2945
  • 24/7
Ombudsman

We want to hear what you have to say.
Send your suggestions, complaints and even ideas on how we can do better.

PUBLIC AGENCIES

ANAC (NATIONAL CIVIL AVIATION AGENCY)
  • Terminal 2 - Check-in E, Passenger Terminal
  • +55 (11) 2445-2421
  • Passengers' complaints: 6 am - 10 pm
  • Chat online: www.anac.gov.br/faleanac
ANVISA (NATIONAL SANITARY SURVEILLANCE AGENCY)
  • Terminal 2 - Arrival Level
  • +55 (11) 2445-4435 / 3323
  • Monday through Friday from 8 am - 12 pm and 1 pm - 5 pm
Juizado Especial TJ-SP
  • Terminal 2 - Check-in E, Arrival Level
  • +55 (11) 2445-4728
  • Opening hours: 11 am - 11 pm, Monday through Friday; Saturdays, Sundays and holidays from 3 pm - 11 pm
MINISTRY OF AGRICULTURE - VIGIAGRO
  • Terminal 3 - Mezzanine
  • +55 (11) 2445-3606 / 2800
CIVIL POLICE
  • Terminal 2 - Check-in E - Mezzanine
  • +55 (11) 2445-2221
  • 24/7
FEDERAL POLICE
  • Terminal 3 - Arrival
  • +55 (11) 2445-2212
MILITARY POLICE
  • Terminal 2 - check-in B - Mezzanine
  • (11) 2445-3750 / 2445-4404
Receita Federal
  • Terminal de Cargas - First Level.
  • 8:30am - 5:30pm
  • +55 (11) 2445-5547 / 2445-5020
MIGRANT SERVICE
  • Terminal 2 - Check-in B - Mezzanine
  • 8am - 5pm
  • +55 (11) 2445-4719
​​