Voltar

Contact

If you need more information, use our contact list and find the most appropriate service to meet your needs.

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LOST AND FOUND
  • lostandfound@gru.com.br
  • Terminal 3 – First Level
  • 6:30am - 22:30pm
    Attention
    Lost items will remain in the sector for a period of 60 days from the date of receipt.
CAC - CARGO CUSTOMER SERVICE
  • Terminal de Cargas - Térreo
  • +55 (11) 2445-5000
  • 8am - 00pm
INFORMATION - GRU AIRPORT
  • +55 (11) 2445-2945
  • 24/7
Ombudsman

We want to hear what you have to say.
Send your suggestions, complaints and even ideas on how we can do better.

PUBLIC AGENCIES

ANAC (NATIONAL CIVIL AVIATION AGENCY)
  • Terminal 2 - Check-in E, Passenger Terminal
  • +55 (11) 2445-2421
  • Passengers' complaints: 6 am - 10 pm
  • Chat online: www.anac.gov.br/faleanac
ANVISA (NATIONAL SANITARY SURVEILLANCE AGENCY)
  • To issue the International Vaccination Certificate, it is necessary that the traveler takes the required vaccine, and at least 10 days in advance of the date of travel, request exclusively through the Service Portal of the Federal Government www.gov.br/pt-br/servicos/obter-o-certificado-internacional-de-vacinacao-e-profilaxia
  • We inform you that the issuance of the International Certificate of Vaccination is carried out only by the Service Gate of the Federal Government, and it is not possible to issue the Certificate at the Airport.
  • Terminal 3 - Mezzanine
  • 0800 642 9782
  • Monday through Friday from 8 am - 12 am and 1 pm - 4:30 pm
IBAMA
Juizado Especial TJ-SP
  • Terminal 2 - Check-in E, Arrival Level
  • +55 (11) 2445-4728
  • Opening hours: 11 am - 11 pm, Monday through Friday; Saturdays, Sundays and holidays from 3 pm - 11 pm
MINISTRY OF AGRICULTURE - VIGIAGRO
CIVIL POLICE
  • Terminal 2 - Check-in E - Mezzanine
  • +55 (11) 2445-2221
  • 24/7
FEDERAL POLICE
MILITARY POLICE
  • Terminal 2 - check-in B - Mezzanine
  • (11) 2445-3750 / 2445-4404
Receita Federal
  • Terminal de Cargas - First Level.
  • 8:30am - 5:30pm
  • +55 (11) 2445-5547 / 2445-5020
MIGRANT SERVICE
  • Terminal 2 - Check-in B - Mezzanine
  • 8am - 5pm
  • +55 (11) 2445-4719
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