Contact Us - Contact

LOST AND FOUND

lostandfound@gru.com.br
Terminal 3 – First Level
8:00am - 18:00pm

Attention
Lost items will remain in the sector for a period of 60 days from the date of receipt.

CAC - CARGO CUSTOMER SERVICE

INFORMATION - GRU AIRPORT

TTY – Telephone for the Hearing Impaired

Ombudsman

We want to hear what you have to say.
Send your suggestions, complaints and even ideas on how we can do better.

ANAC (NATIONAL CIVIL AVIATION AGENCY)

ANVISA (NATIONAL SANITARY SURVEILLANCE AGENCY)

To issue the International Vaccination Certificate, it is necessary that the traveler takes the required vaccine, and at least 10 days in advance of the date of travel, request exclusively through the Service Portal of the Federal Government www.gov.br/pt-br/servicos/obter-o-certificado-internacional-de-vacinacao-e-profilaxia
We inform you that the issuance of the International Certificate of Vaccination is carried out only by the Service Gate of the Federal Government, and it is not possible to issue the Certificate at the Airport.
Terminal 3 - Mezzanine
0800 642 9782
Monday through Friday from 9 am - 12 am and closed on sundays and holidays.

IBAMA

MINISTRY OF AGRICULTURE - VIGIAGRO

Terminal 3 - Mezzanine
+55 (11) 2445-3683 / 2800 / 3606
To schedule issuance of International Veterinary Certificate send an e-mail to cvi.gru@agro.gov.br
For more information, visit www.gov.br/agricultura/pt-br/assuntos/vigilancia-agropecuaria/animais-estimacao
In-person service hours from 8 am to 12 pm and from 1 pm to 5 pm - And seal from 2 pm to 4 pm

CIVIL POLICE

FEDERAL POLICE

To issue the Passport, check out the step by step on the www.gov.br/pt-br/servicos/obter-passaporte-comum-para-brasileiro
To contact the Federal Police Station at the Airport, send an e-mail to: passaporte.deain.sp@dpf.gov.br
Terminal 3 - Arrival
+55 (11) 2445-2212

MILITARY POLICE

Receita Federal

MIGRANT SERVICE