Departure Arriving at the airport We recommended that passengers taking domestic flights arrive at the airport at least two hours before boarding time, and three hours for international flights. Upon arrival, seek the assistance of an airline agent or of your travel agency (they will be dressed and identified as such). Ask the agent to direct you to the appropriate check-in line. Checking-in Check-in is a mandatory procedure for all passengers before boarding. The airline identifies the passenger, dispatches the luggage, verifies the required documentation and authorizes the passenger to board. Once you´ve completed check-in, wait at the airport and continuously check the flight status monitors to know if there are any changes to the gate or boarding time for your flight. Boarding area Go to the boarding area at the time defined on your boarding pass (handed to you during check-in). Continuously check the flight status monitor to know if there were changes to your gate or departing time. Boarding All passengers must go through the metal detector, except those with pacemakers (provided they present pertinent documentation) or cochlear implants. You must remove all metallic objects you’re carrying, such as: belts, coins, keys, cell phones, belt buckles and go through the metal detector. Then, wait in line to board the aircraft, keeping your ID and boarding pass at hand. Baggage There are limits to the size and weight of your carry-on and dispatched luggage. For domestic flights, carry-on luggage cannot be bigger than 115 cm (considering height + length + width) and the maximum weight is 5 Kg. Dispatched luggage varies according to the aircraft size and class in which the passenger is traveling: - 30 Kg for first class, in aircrafts with more than 31 seats; - 23 Kg for all other classes, in aircrafts with more than 31 seats; - 18 Kg for aircrafts with 21 up to 30 seats; - 10 Kg for aircrafts with up to 20 seats. For your protection, all bags must be secured with a lock and identified with your name and address. Luggage insurance is also recommended. Documentation The following documents are required for domestic and international flights. Domestic flights: ID or other official document with a photo. International flights: Valid Brazilian passport. For Argentina, Uruguay, Paraguay, Bolivia, Chile, Peru, Ecuador and Colombia, your ID is accepted as a valid travel document. Some countries require an entry visa, and others require proof of certain vaccination. Check with the consulate of the country you are going to beforehand, in order to comply with any specific requirements. Arrival Retrieving your luggage Upon arrival, go to the baggage claim area to retrieve your luggage. When you spot your luggage, remove it from the carousel and check the identification tag to avoid mistakes. Leaving the airport There are several ways to leave the airport: go to HOW TO ARRIVE /LEAVE in our site to view different options.
